Overview
U-VPN provides the official Quick Connect VPN service and My Servers, a client for compatible server configurations you supply. The app does not require a U-VPN account.
Information stored on your device
Server configurations, personal subscription addresses, routing profiles, DNS settings, and app preferences are stored locally in the application container or its Apple App Group container. Some of this information may contain credentials supplied by you or your service provider. You are responsible for protecting access to your device and configuration sources.
QR code scanning is processed on your device. Camera frames are not sent to our configuration service. An imported subscription URL may be contacted to retrieve the subscription content.
Website visits and support
Our website hosting provider, Cloudflare, receives technical request information, such as your IP address, browser information, and requested page, to deliver and secure the site. Cloudflare also provides website visit and performance statistics through Web Analytics. This is separate from VPN traffic and the app's local usage counter.
If you contact support, we receive your email address, message, and any attachments you choose to send. We use them to respond and troubleshoot. Please do not send passwords, private keys, subscription URLs, or complete server configurations.
Official service authentication
To use the official service, the app creates a random installation identifier and a cryptographic key in Apple's Keychain. It sends the installation identifier and public key to our configuration service to authenticate requests, obtain session credentials, and protect against replayed requests. The private key remains on your device.
Our configuration service uses Cloudflare infrastructure. Cloudflare and other infrastructure providers may process requests and technical connection information to operate, secure, and diagnose the service. This installation identity is used for app functionality, not advertising or cross-app tracking.
Network activity
When you use Quick Connect, our VPN servers process network traffic to provide the connection. When you use My Servers, traffic is routed according to your selected node and routing configuration. Your selected server operators and subscription providers process requests under their own terms and privacy practices.
The app also makes requests to DNS resolvers, subscription URLs, latency-test targets, connectivity-check endpoints, and official configuration endpoints as needed for the features you use. These services receive the information required to handle those requests and apply their own privacy practices.
Purchases and the free allowance
Apple processes Premium purchases through the App Store. U-VPN verifies StoreKit transactions on your device and uses the installation identifier as an App Store purchase token. Your Premium status and Quick Connect allowance counter are stored and checked locally; they are not sent to our configuration service.
The allowance counts Quick Connect uploads and downloads combined. Personal nodes and subscriptions in My Servers are not included in that counter.
Diagnostics
U-VPN displays local connection status, aggregate traffic information, latency results, and runtime logs to help you understand or troubleshoot a connection. Runtime log previews and exports use a limited, redacted copy. Review any diagnostic information before choosing to share it.
Our service infrastructure may process operational diagnostics for service availability and security.
Use and disclosure of information
We use information for the purposes described above: delivering the requested service, answering support enquiries, and keeping the service secure. Where applicable law requires a legal basis, this processing relies on providing the service you request, our legitimate interests in its secure operation and support, legal obligations, or your consent where required.
We do not sell data from the VPN service or use it for advertising, cross-app tracking, or purposes unrelated to providing and securing the service.
Infrastructure providers process information as described above. We may disclose information we hold if required by applicable law or valid legal process, limited to what is required.
Analytics and advertising
The current version does not include third-party advertising SDKs or cross-app tracking. If this changes, this policy and the App Store privacy disclosures will be updated before the change is released.
Security and international processing
We use safeguards such as HTTPS for official configuration requests and on-device Keychain storage for the private authentication key. No network service or storage system can guarantee complete security.
Depending on the location you choose and the infrastructure handling a request, information may be processed outside your country, including through our official servers in the United States, United Kingdom, and Japan. Applicable data protection requirements apply to these transfers.
Retention and deletion
You can delete individual servers, subscriptions, and routing profiles in the app. Deleting the app removes its local application data subject to Apple platform behavior and any device backups you control. Keychain items and information handled by service providers are subject to their separate storage and retention behavior.
We retain authentication records, support correspondence, and operational information only as needed for the purposes described in this policy, including security and applicable legal obligations. Retention by Apple and other providers is governed by their own policies.
Your privacy choices and rights
Depending on applicable law, you may request access, correction, deletion, portability, or restriction of your personal information, object to processing, or withdraw consent where processing relies on it. You may also complain to your local data protection authority.
Send requests to support@netdgrlimited.com. We may need information to verify your request. We cannot access data stored only on your device or delete records held independently by Apple or your chosen providers; contact them directly for those records.
Children's information
If you believe a child has provided us with personal information, contact us so we can review and address the request.
Changes
We may update this policy as the product develops. The date at the top identifies the latest version. We will provide additional notice or request consent for material changes where required by applicable law.
Contact
Questions about privacy can be sent to support@netdgrlimited.com.